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Poly Lens Desktop

Poly Lens Desktop enables you to configure and manage your HP audio and video devices and peripherals. Administrators can utilize Poly Lens Desktop to deploy and manage these devices at scale through Poly Lens cloud policy while driving increased visibility through insights and reporting.

Key Experiences​

  • Keep your device up to date and enable new device features and experiences
  • Personalize your device settings to meet your work style
  • Simplified pairing of your Bluetooth devices through HP Pair
  • Provide Multi-client Call Control with leading UC Softphone providers
  • Remote Manageability for admins through the Poly Lens Cloud
  • Access to helpful support
  • Supported on Windows and Mac

HP Pair​

When installed on supported HP laptops, Poly Lens Desktop provides a unique pairing experience for end users that simplifies the pairing process and provides them with more confidence when pairing and using their HP Bluetooth devices.

Centralized Manageability​

By signing into Poly Lens Desktop, users can connect their devices to the Poly Lens cloud. This provides end users the ability to define settings for their devices consistently and monitor their usage over time. IT Administrators can drive consistency through their organization using Poly Lens Policy.

Cloud Policy Behaviors​

Polling Intervals​

When Poly Lens Desktop is connected to a Poly Lens cloud Account, the Poly Lens Desktop will check with the cloud on a rolling 4-hour interval (starting from the device boot) for updates to the policy applied by the administrator against the application and the associated devices which are connected. This includes device settings, device software, as well as looking for updates to the Poly Lens Desktop application across all policy levels.

Upgrade Behavior​

Administrators can deploy Software Update Cloud Policy for the connected devices and the Poly Lens Desktop App with a software version of their choice using one of the following options. All Poly Lens Desktop Application users need to be signed in to their tenant account for the policies to take effect.

  • User Controlled - Gives the signed-in users the flexibility to execute the update at their convenience.

  • User Deferred Update (Max 3 times) - Enforces the update after the signed-in users delay the update 3 times.

  • Silent/Immediate Update - Automatically downloads and installs the updates in real-time without requiring manual intervention as long as pre-requisites are met.

Guest users that are not managed via cloud policies can update their devices or the Poly Lens Desktop App to the latest version when available. Once a guest user updates their Poly Lens Desktop Application to the latest version, they will not be able to downgrade the Application to a version chosen by the administrator via a policy, when they sign-in. However, devices can be downgraded via policy once signed in.

Connecting Poly Lens Desktop to Poly Lens Cloud​

Poly Lens Desktop supports multiple workflows for onboarding an instance of Poly Lens Desktop to be managed by a Poly Lens cloud Account. The following options are available for onboarding to provide flexibility in deployment needs.

Email Invitation - From Poly Lens cloud, Account administrators can send an invite to users by specifying the email used to sign into Poly Lens Desktop. End users can accept the invitation directly in the Poly Lens Desktop app or by accepting the invitation in their email. For more information see Device Users | Poly Lens Help.

Microsoft Entra ID Domain Claim - By integrating your Poly Lens cloud Account to Microsoft Entra ID, you can claim your Microsoft domain. When End users sign into Poly Lens Desktop with an Account in this domain, they will automatically be associated with your Account. For more information see Microsoft Entra ID.

Client Tokens - If you maintain administrative control over a fleet of computers, HP recommends you leverage Client Tokens as a part of your application bulk deployment workflow. This will automatically sign in your users and claim the users and their connected peripherals to your account. This workflow provides the most control over your environment without requiring your users to take any action on their PCs.
For more information and customization options for bulk deployment see Lens Desktop - Loginless.

Supportability Requirements​

Many of the experiences delivered by Poly Lens Desktop are supported across varying connectivity options of the device and hardware platform of the host machine.

Application Version Support​

HP provides support for the current release of Poly Lens Desktop only. All supportability statements are based on the latest revision available of the application. While customers are allowed to use and adopt the releases at their desired pace, supportability and resolution to issues discovered must be reproduced in the latest Generally Available version and will only be addressed in the this version. HP does not guarantee perpetual access to deprecated versions of the application for installation.

Device Connectivity​

Poly Lens Desktop supports many devices across the following connectivity options based on the interfaces supported by the device:

  • USB Connection
  • Bluetooth Direct Pairing
  • Paired through a USB Wireless Dongle (such as the BT600 or BT700)
  • Paired through a supported Office Base Accessory (such as such as the Voyager Office Base)

Supported Operating Systems​

Your computer system must meet the following requirements before you install Poly Lens Desktop. IMPORTANT: You must have administrative privileges to install Poly Lens Desktop or if upgrading from a version 1.4 or earlier. If you don't have administrator privileges on your system, contact your system administrator.

Microsoft Windows​

HP provides support for Poly Lens Desktop running in the following OS environments:

Supported Microsoft Windows Versions

Operating SystemSupported VersionsOS Variants Supported
Windows 1124H223H2 Home, Pro, Pro Education, and Pro for Workstations
Windows 1022H2Home, Pro, Pro Education, and Pro for Workstations

Note: Poly Lens Desktop is considered generally compatible with all versions of Windows 10 and Windows 11.

Processor Support​

Poly Lens Desktop is provided with full support and compatibility on x86/x64 based processor platforms and is compatible with some limitations on ARM platforms through Windows 11 on ARM emulation.
Note: HP Pair experience is not supported on HP ARM based PCs.

Apple macOS​

HP provides support for Poly Lens Desktop running macOS on the following Versions:

Supported macOS Versions​

  • MacOS 13 (Ventura)
  • MacOS 14 (Sonoma)
  • MacOS 15 (Sequoia)
    Note: Poly Lens Desktop is considered generally compatible with macOS 10.14.6 or later, but unsupported.

Processor Support​

Poly Lens Desktop is only supported on Apple M Series Processors. Installation of Poly Lens Desktop on Intel based macOS systems is no longer supported with release 2.0 or later.

Linux​

HP does not support Poly Lens Desktop running in Linux OS environments.

Supported Languages​

Poly Lens Desktop supports the following languages:

  • Chinese (Simplified)
  • Chinese (Traditional)
  • Danish
  • Dutch
  • English
  • English (UK)
  • Finnish
  • French
  • German
  • Italian
  • Japanese
  • Polish
  • Portuguese (Brazil)
  • Portuguese (Portugal)
  • Russian
  • Spanish (América Latina)
  • Spanish (España)

Supported HP Laptops for Enhanced Experiences​

When installed on select HP Laptops, advanced functionality is made through Poly Lens Desktop.

  • HP ProBook 440 14 inch G11
  • HP ProBook 460 16 inch G11
  • HP ProBook 445 14 inch G11
  • HP ProBook 465 16 inch G11
  • HP EliteBook 630 13.3 inch G11
  • HP EliteBook 640 14 inch G11
  • HP EliteBook 660 16 inch G11
  • HP EliteBook 645 14 inch G11
  • HP EliteBook 665 16 inch G11
  • HP EliteBook 835 13 inch G11
  • HP EliteBook 845 14 inch G11
  • HP EliteBook 865 16 inch G11
  • HP ZBook Firefly 14 inch G11 A
  • HP ZBook Firefly 14 inch G11
  • HP ZBook Firefly 16 inch G11
  • HP EliteBook 830 13 inch G11
  • HP EliteBook 840 14 inch G11
  • HP EliteBook 860 16 inch G11
  • HP Elite x360 830 13 inch G11 2-in-1
  • HP EliteBook 1040 14 inch G11
  • HP Elite x360 1040 14 inch G11 2-in-1
  • HP ZBook Fury 16 G11
  • HP ZBook Studio 16 inch G11
  • HP ZBook Power 16 inch G11
  • HP ZBook Power 16 inch G11 A

Where to Download the Poly Lens Desktop App​

IT Admin​

An IT Admin is required to elevate the privileges for end users to Admin, to install/update to version 1.5 and beyond. See Migration from Poly Lens Desktop 1.x to 2.x Details for more information.

Migration from Poly Lens Desktop 1.x to 2.x Details​

Installation of Poly Lens Desktop 2.0 (Windows)​

When Poly Lens Desktop 2.0 installs, a new service will be installed called Lens Control Service which requires User Admin Rights. See below details on the folder paths where files are stored:

  • Installation Files
    • C:\Windows\Program Files\Poly
  • Configuration Files & Logs
    • %appdata%\Poly
  • %localappdata%\Poly
    • C:\ProgramData\Poly

Shortcuts​

Poly Lens continues to use the same Application User Model ID: com.poly.lens.client.app

Installation of Poly Lens Desktop 2.0 (Mac)​

  • Requires administrative privileges
  • Installation Prompts:
    • Poly Lens Desktop would like to use Bluetooth. This app needs access to Bluetooth
    • Background Items Added: Software from Polycom added items that can run in the background. You can manage these in Login Items & Extensions.
      • The two items are legacyhost, LensService
    • Login Item Added: Poly Lens Desktop will open automatically when you log in. You can manage this in Login Items & Extensions.
  • Other Prompts:
    • Desktop Notifications: Mac prompts the user to allow or disallow Desktop Notifications from an app when the app generates its first notification. This may at happen at a later time than when installation occurs. You must choose allow for Desktop Notifications to work.
      • Poly Lens Desktop Notifications: Notifications may include alerts, sounds, and icon badges.
    • Keystroke Receiving: PolyLauncher.app would like to receive keystrokes from any application. Grant access to this application in Privacy & Security settings, located in System Settings.
      • This alert sounds like we're going to monitor the keyboard, however it's because our USB headsets are classified as USB HID devices, similar to USB keyboards. We need this access to manage our headsets.
  • Installation Files: /Application/Lens Desktop.app
  • Configuration Files & Logs: $HOME/ApplicationSupport/Poly, $HOME/ApplicationSupport/Plantronics
  • Loginless and Installation Properties: On Mac, these are documented in the README.html file located on the installation disk image.